1. Who we are
Signzware ("we", "our", or "us") operates the Signzware Content Management System (CMS), related mobile apps (including Signzware Control), media players, and marketing websites at signzware.com.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our CMS, apps, players, and websites.
2. Information we collect
Account information
- Name, email address, and organization details
- Account credentials, roles, and access permissions
- Billing and subscription information where applicable
Content and platform data
- Media files you upload (images, video, documents)
- Playlists, solutions, schedules, timing boards, and screen configurations
- Player pairing, status, screenshots, and playback diagnostics
Technical information
- Device model, OS version, app version, and browser type
- IP address, approximate location derived from network data, and log records
- Crash reports and performance diagnostics
Communications
Messages you send to sales or support, and related correspondence.
3. How we use information
- Authenticate users and provide access to the CMS and apps
- Host, sync, and publish digital signage content to your players and screens
- Operate billing, licensing, and subscription features
- Provide support, security monitoring, and fraud prevention
- Improve product performance and reliability
- Send service notices; marketing only with your consent where required
4. Device permissions (mobile apps)
Signzware Control may request camera, photo library, or file access only to let you capture or select media for upload, or scan pairing codes. These permissions are used only when you initiate the action. We do not access cameras or files in the background.
5. Cookies and similar technologies
Our websites use cookies and similar technologies. Necessary cookies keep the site working. Analytics and marketing cookies are used only with your consent. See our Cookie Policy for details and how to change your preferences.
6. Sharing of information
We may share information with:
- Cloud hosting, storage, authentication, and payment providers that process data on our behalf
- Support, email, and analytics tools needed to operate the service
- Professional advisors and authorities when required by law or to protect rights and security
We do not sell your personal information.
7. International transfers and retention
Your information may be processed in countries where we or our providers operate. We retain data for as long as your account is active and as needed for legal, tax, security, and dispute-resolution purposes, then delete or anonymize it when no longer required.
8. Security
We use industry-standard measures including encryption in transit (TLS), access controls, and organizational safeguards. No method of transmission or storage is completely secure; please use strong passwords and protect your account credentials.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, export, or restrict processing of your personal data, and to withdraw consent. To exercise these rights, contact support@signzware.com.
10. Children
Signzware is intended for business use by authorized adults. We do not knowingly collect personal information from children.
11. Changes
We may update this policy from time to time. The "Last updated" date at the top will change when we do. Material changes may also be communicated in-product or by email.
12. Contact
Signzware
Email: support@signzware.com
Website: www.signzware.com